Empowerment through shared Prosperity, Community and Charity!

This Personal Web Page presented by Judy A Beckman.

NUSSENTIALS FREQUENTLY ASKED QUESTIONS

[Click on any question below to see the answer.]

TOP 10 QUESTIONS

1. Your website has no prices and won’t let me shop. Why?
2. I don't know my password. How can I get it?
3. I am placing an order. Why does your website keep telling me that my email address is already in use?
4. Why do I have to agree to an Autoship when I create an order?
5. How can I cancel my upcoming autoshipment?
6. How can I change the shipping address for my upcoming autoshipment?
7. Can I receive my commissions through Direct Deposit?
8. When is my Personal Web Page subscription billed to my credit card?
9. How do I re-activate my canceled Personal Web Page?
10. What are the office hours for Nussentials Support?

PRODUCTS

1. Where do I find ingredients and nutritional information for each Nussentials product?
2. Where can I read about the science behind Nussentials' products?
3. I have condition __________. Is this particular Nussentials product appropriate for me?
4. What dosage of Nussentials products is right for my child??
5. What is the NuChallenge?
6. How long will my products last?
7. How can I get a sample of your products?
8. Do your plastic materials contain BPA?

WEBSITE (Customers)

1. How do I login to my Nussentials account?
2. I don't know my password. How can I get it?
3. How can I change my email address for my Nussentials account?
4. Your website has no prices and won’t let me shop. Why?
5. When I click “Add to Cart”, nothing happens. What can I do?

PERSONAL WEB PAGE (Representatives)

1. How do I login to my Personal Web Page's back office?
2. I don't know my password. How can I get it?
3. How can I change my email address for my Personal Web Page?
4. When is my Personal Web Page subscription billed to my credit card?
5. How can I change the credit card for my Personal Web Page subscription?
6. How can I change the web URL for my Personal Web Page?
7. How can I cancel my Personal Web Page?
8. How do I re-activate my canceled Personal Web Page?
9. I have moved. How do I update my address with Nussentials?

ORDER MANAGEMENT (Customers)

1. Your website has no prices and won’t let me shop. Why?
2. I am placing an order. Why does your website keep telling me that my email address is already in use?
3. Why do I have to agree to an Autoship when I create an order?
4. I received an email saying my order processed today. How can I change or cancel it?
5. How can I change the shipping date on my upcoming autoshipment?
6. How can I change the shipping address for my upcoming autoshipment?
7. How can I change the credit card on my upcoming autoshipment?
8. How can I change the products for my upcoming autoshipment?
9. How can I cancel my upcoming autoshipment?
10. How can I find the tracking number for my order that recently shipped?
11. I received an incomplete order. What should I do?
12. I received a damaged product in my order. What should I do?
13. When will my order arrive?
14. How can I return an order?
15. What happens if my credit card does not go through on an autoshipment?
16. I don’t like to use computers. How can I place an order?
17. I have questions about a credit card charge on my account. Who do I contact?

ORDER MANAGEMENT (Representatives)

1. I don’t have a Personal Web Page. How can I place an order?
2. I don’t have a Personal Web Page. How can I place an order for my customer?
3. How can I manage an order for my customer?
4. I am placing an order for my customer. Why does your website keep telling me that the email address is already in use?
5. I don’t remember the email address we used for my customer. Should I just create a fake one to get this order placed?
6. I am trying to order a Bundle of ______ for my customer. Why can’t I find it on their SHOP link?

COMPENSATION (Representatives)

1. When will my check be mailed?
2. Can I receive my commissions through Direct Deposit?
3. CDB? QSB%? PCV? How can I find out what all these code words mean?
4. Why does my Payment amount show zero? I know I have commissions due this month!
5. Why does the Payment Cycle show August 31? Today is September 7, and I haven't been paid yet. What’s up with that?
6. I thought you said payments occur on the 10th? Why are you now telling me I could get paid on the 20th or the last day of the month?
7. What happens to my QSB%s if I am not qualified before the early payment cut-offs throughout the month?
8. I am a CMR or higher level. Why am I not seeing a % for my reps' customer orders?
9. What is the 60% Rule?

FREE PRODUCT CLUB (Representatives)

1. How can I join the Free Product Club?
2. What do I get as a member of the Free Product Club?
3. How do I choose my Free Product?
4. When is my free month of PWP applied?
5. How can I join Club 500?

OTHER QUESTIONS (Customers)

1. What are the office hours for Nussentials Support?
2. Why does your voicemail recording say you won’t call me back until the next business day??
3. Where can I find information about purchasing Nussentials products at a discount?
4. How can I become a Nussentials Independent Representative and earn money??
5. I have questions about a credit card charge on my account. Who do I contact?

OTHER QUESTIONS (Representatives)

1. What are the office hours for Nussentials Support?
2. Why does your voicemail recording say you won’t call me back until the next business day??
3. When are the weekly conference calls?
4. How can I join Club 500?
5. I have questions about a credit card charge on my account. Who do I contact?

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