Look around this page for answers to your questions. If you can't find the answer you need, visit our "Contact Us" page for information on how to reach us.
WEBSITE
A1. How do I login to my Personal Web Page's back office?
A2. I don't know my password. How can I get it?
A3. How can I change my email address for my Personal Web Page?
A4. How can I cancel my Personal Web Page?
A5. I have questions about a credit card charge on my account. Who do I contact?
A6. I don’t know the address to my Personal Web Page. How do I find it?
A7. How do I find my Rep ID Number?
A8. How can I change my PWP web address?
A9. How can I edit or change the credit card used for my PWP subscription?
A10. When is my monthly PWP renewal charged to my credit card?
ORDERS
B1. I don’t have a Personal Web Page. How can I place an order?
B2. How can I change an order once it is in “Shipping” status?
B3. I received an incomplete order. What should I do?
B4. An item in my order leaked or was damaged in shipment. What should I do?
B5. I have questions about a credit card charge (or credit) on my account.
B6. What do I do if I, or my customer, received a "card could not be authorized" notice while trying to place an order?
B7. How do I change my default Shipping Address for future orders?
B8. How do I change my Shipping Address for an existing Autoship order?
B9. How can I change the contents of an existing autoship order?
B10. How do I cancel an existing autoship order?
B11. How do I change or update the credit card information for existing autoship orders?
B12. Can I ship orders to Hawaii, Alaska, or Puerto Rico?
B13. Can I ship orders to military addresses (APO/FPO)?
B14. When will my order arrive?
B15. My order was intended as an autoship, but it was placed as a “one-time only” (Purchase Products) order. How can I change it?
PRODUCTS
C1. Where do I find ingredients and nutritional information for each Nussentials product?
C2. Where can I read about the science behind the Nussentials product?
MISCELLANEOUS REPRESENTATIVE QUESTIONS
D1. Where can I find information about Representative compensation?
D2. Where can I find a schedule of our regular training calls?
D3. In addition to this website, are there any other resource websites?
D4. Where can I find information on Leaders in my area or another area?
D5. Does Nussentials offer direct deposit for my monthly commission earnings?
D6. What if I change my mind about being a Representative?
D7. How long does it take for refunds to appear on my credit card or bank account?
D8. How do I order brochures, training CDs, DVDs and other marketing materials?
D9. When will my commission check be mailed?
D10. How do I contact Representative Services with any questions I might have?
WEBSITE
A1. How do I login to my Personal Web Page's back office?
- Go to your Personal Web Page (example: www.nussentials.com/johndoe).
- A login box appears on the left side of the page beneath the menu. Enter your login ID (email address) and password, and click the "GO" button.
- Go to www.nussentials.com.
- Click "Member Login" on the very top right of page or from the menu on the left side of the page (lower left column). It is the very last link in the menu.
- Enter your login ID (email address) and password, and click the "GO" buttonť.
A2. I don't know my password. How can I get it?
- Go to www.nussentials.com.
- Click "Member Login" on the very top right of page or
from the menu on the left side of the page (lower left column).
It is the very last link in the menu.
- Click the "Forgot your password?" link below the email and password
fields.
- Enter your email address and zip code, and click the "Submit" buttonť.
- The system will email your password to the email address on your account.
A3. How can I change my email address for my Personal Web Page?
- Login to your Personal Web Page back office.
- Click “Manage My Profile” from the lower left menu (in the “Member Area” portion of the menu).
- Type your new email address in the “Email Address” box.
- Re-type your new email address in the “Re-Type Email Address” box.
- Click the “Submit” button.
- This will now be the email address used by the system as well as your Login ID.
A4. How can I cancel my Personal Web Page?
- If you do not wish to continue your existing autoship orders, first cancel any open orders. (See the “Orders” FAQ for help with this step.)
- Email RepServices@nussentials.com and request that your Personal Web Page be canceled. Be sure to include your full name and Rep ID (if available) in the email.
A5. I have questions about a credit card charge on my account. Who do I contact?
- Email RepServices@nussentials.com. List the date of the charge, the amount, and the last 4 digits of the card that was charged.
A6. I don’t know the address to my Personal Web Page. How do I find it?
- Email RepServices@nussentials.com asking for the PWP URL. Be sure to include your full name and Rep ID (if available) in the email.
A7. How do I find my Rep ID Number?
- Login to your Personal Web Page back office. Your Rep ID Number will be listed on the main page of your back office.
A8. How can I change my PWP web address?
- Email RepServices@nussentials.com and state that you wish to change your PWP URL. Include your full name, Rep ID, and several options of what you would like the new address to be.
A9. How can I edit or change the credit card used for my PWP subscription?
- Login to your Personal Web Page back office.
- Click “Manage My Profile” from the lower left menu (in the “Member Area” portion of the menu).
- Click the gray "Credit Cards" button at the top right of the page.
- Click the "Edit" link next to an existing credit card if you wish to update the expiration date or billing address of that card. Click the "Submit" button to save any changes you make.
- Click the "Add New Subscription Credit Card" button if you want to add a new card. Fill in the appropriate information and click the "Submit" button to save the new card.
- Be sure to set one credit card as "default" before exiting this process. You can do so by clicking the "Set to Default" link next to the appropriate card. The default card will have "Yes" in the "Default" column in the listing. This is the card that will be charged for your monthly PWP subscription.
- Please note that updating your credit card information here will not change it on any active Autoship orders. See Question B11 for instructions on updating autoship payment information.
A10. When is my monthly PWP renewal charged to my credit card?
- In order to prevent representatives from having unexpected business interruptions due to unforeseen billing issues, websites are charged 7 days in advance of the monthly renewal. For example, a PWP that renews on 12/8/09 will be billed on 12/1/09.
ORDERS
B1. I don’t have a Personal Web Page. How can I place an order?
- Print an order form at www.nussentials.com/library/ProductOrderForm.pdf.
- Return the completed order form with a check or money order to the address at the bottom of the form. You can also pay by credit card and mail or fax the form to Nussentials.
B2. How can I change an order once it is in “Shipping” status?
- Once an order has been placed in our system, it moves immediately into a status of "Shipping". Orders that have moved to “Shipping” status cannot be changed or canceled.
B3. I received an incomplete order. What should I do?
- Email RepServices@nussentials.com and provide pertinent information about the order such as the order number and the item(s) in question.
B4. An item in my order leaked or was damaged in shipment. What should I do?
- Email RepServices@nussentials.com and state that you received damaged product. Include your name, the order number, the item in question and describe what was wrong with the item.
B5. I have questions about a credit card charge (or credit) on my account.
- Email RepServices@nussentials.com and provide the date of the charge (or credit), the amount, and the last 4 digits of the card that was charged. Also include why you are questioning the charge.
B6. What do I do if I, or my customer, received a "card could not be authorized" notice while trying to place an order?
- Confirm or have the customer confirm the credit card number and expiration date have been entered correctly, the card has sufficient funds available for the order, and the expiration date has not passed.
- Confirm or have the customer confirm that their card has no holds from the bank or credit card company. Banks will sometimes place a hold on purchases that exceed a daily limit or that they deem to be out-of-character.
B7. How do I change my default Shipping Address for future orders?
- Login to your Personal Web Page back office.
- Click “Manage My Profile” from the lower left menu (in the “Member Area” portion of the menu).
- Click the gray “Shipping” button at the top of the page.
- Find the address you want to change from the list of "active" addresses, and click “Edit”.
- Update your address and click the “Submit” button.
B8. How do I change my Shipping Address for an existing Autoship order?
- Login to your Personal Web Page back office.
- Click “Manage Autoship Orders” from the lower left menu (in the “Personal Web Page” portion of the menu).
- Find the order you want to change, and click the “Manage Autoship” button for that order.
- Click the “Edit Shipping Address” button on the left side of the order description.
- Choose the address you want from the “Address” drop-down menu, or choose “Enter New Address”.
- Verify the address you have entered is correct, and click “Next”.
- Choose the shipping method for this autoship order, and click “Update”.
B9. How can I change the contents of an existing autoship order?
- Login to your Personal Web Page back office.
- Click “Manage Autoship Orders” from the lower left menu (in the “Personal Web Page” portion of the menu).
- Find the order you want to change, and click the “Manage Autoship” button for that order.
- Click the “Change Product” button on the right side of the screen.
- If you want to add new products, click “Add Product” and choose the items you want to add.
- If you want to remove existing products, click “Remove Item” next to the items you wish to remove. Note that at least one product has to remain on the autoship order.
- Click “Finish” when you are through making changes.
B10. How do I cancel an existing autoship order?
- Login to your Personal Web Page back office.
- Click “Manage Autoship Orders” from the lower left menu (in the “Personal Web Page” portion of the menu).
- Find the order you want to stop, and click the “Manage Autoship” button for that order.
- Click the “Stop Autoship” button at the bottom of the screen.
- This will stop the Autoship from generating any new monthly orders.
B11. How do I change or update the credit card information for existing autoship orders?
- Login to your Personal Web Page back office.
- Click “Manage Autoship Orders” from the lower left menu (in the “Personal Web Page” portion of the menu).
- Find the order you want to change, and click the “Manage Autoship” button for that order.
- Click the “Edit Payment Info” button at the bottom left of the screen.
- Enter the new credit card information, and click “Update”.
- (Be sure to also click “Edit Billing Address”, if applicable.)
B12. Can I ship orders to Hawaii, Alaska, or Puerto Rico?
- Yes, orders can be shipped to these locations using the U.S. Postal Service shipping option.
- The UPS shipping option can also be used for Hawaii and Alaska.
B13. Can I ship orders to military addresses (APO/FPO)?
- Not at this time.
B14. When will my order arrive?
- Orders using UPS "Ground" shipping generally arrive in three to five business days.
- Orders using U.S. Postal Service generally arrive in three to five business days.
- Specific delivery time depends on your location and local service.
- Orders placed after 4:00 p.m. CST will generally not ship from the warehouse until the next business day.
B15. My order was intended as an autoship, but it was placed as a “one-time only” (Purchase Products) order. How can I change it?
- Once an order has been placed, it cannot be stopped or changed.
- You will need to set up an Autoship order for future shipments using the "Setup Autoship Order" menu item.
PRODUCTS
C1. Where do I find ingredients and nutritional information for each Nussentials product?
- Go to www.nussentials.com.
- Click the “Products” link from the menu in the lower left column (left menu) of the home page.
- Click the product you wish to review from the left menu.
- Click “Supplemental Facts” at the bottom of the description of the product.
C2. Where can I read about the science behind the Nussentials product?
- Go to www.nussentials.com.
- Click the “Products” link from the menu in the lower left column (left menu) of the home page.
- This will forward you the "Science" page and you can click on the various ingredient links in the center of the page to read about the core ingredients in Nussentials products.
MISCELLANEOUS REPRESENTATIVE QUESTIONS
D1. Where can I find information about representative compensation?
- Login to your Personal Web Page back office.
- Click “Member Library” from the lower left menu (in the “Member Area” portion of the menu).
- Click “Compensation Plan” from the list of documents.
D2. Where can I find a schedule of our regular training calls?
- Go to www.nussentials.info.
- Click “Scheduled Events” at the top of the page.
D3. In addition to this website, are there any other resource websites?
- Yes, please visit www.nussentials.info and www.makeadifferencedvd.com.
D4. Where can I find information on Leaders in my area or another area?
- Email RepServices@nussentials.com.
D5. Does Nussentials offer direct deposit for my monthly commission earnings?
- Not at this time. We hope to offer this feature in the future.
D6. What if I change my mind about being a Representative?
- You may receive a full refund if you change your mind and request the refund within three (3) days of your registration date.
- Refund request must be in writing (email, fax or mail). If by mail, the postmark will serve as the request date.
- Nussentials will honor all state refund laws at variance with this policy.
D7. How long does it take for refunds to appear on my credit card or bank account?
- Our Accounting Department will process the refund request within 10 business days of receipt of the returned product.
- From the time a refund is processed by our Accounting Department, the funds will generally show within 3-5 business days. However, your bank or credit card company will ultimately determine when they post the refund to your account.
- Please visit www.nussentials.com/pr_Return.htm to read about our return policy.
D8. How do I order brochures, training CDs, DVDs and other marketing materials?
- Login to your Personal Web Page back office.
- Click “Purchase Products” from the lower left menu (in the “Personal Web Page” portion of the menu).
- Click the “Other Products” button at the top right of the page.
- Marketing materials can be added to your Shopping Cart just like any other product orders.
D9. When will my commission check be mailed?
- Commission checks for the previous month are mailed on the 15th of each month.
D10. How do I contact Representative Services with any questions I might have?
- Email RepServices@nussentials.com.
- Having an email record of your request allows you to refer back it at a later date, as well as giving you a written record of the response you receive.
